![]() Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. We welcome letters but cannot answer individually. We also noted many complaints about unexpected parking charge notices and poor customer service on internet talkboards. We gather it is working on a resolution in which the app will use GPS information to show the parking rules as a pop-up so users can see the acceptable parking signs in their location. However, we agree this is all very complicated and, interestingly, it followed up with you and asked if there was any way the app could be improved. In this customer’s case, the charges were correctly attributed however, as a gesture of goodwill, we worked to help reduce the penalty charge notice charges and waived the administrative fee.”Īs a result, your final bill is about £80 – considerably lesss than the £600 demanded. One of these rules is that when ending a Flex trip, the car needs to be within the Zipzone and parked legally in accordance with the specific rules to each borough, such as parking in a residents’ bay. with that, we ensure that clear Zipcar Flex parking rules are provided to all our members when booking a vehicle, and can be found throughout their trip via the app and the online help centre. It says: “Transparency and convenience are very important to us. Zipcar insists that different parking rules in London boroughs are made clear to users both through the app and its help centre – with links to the various council websites – and that it does not state that members can park anywhere they like. In fact they have locations in London, Vancouver and Toronto and as I mentioned, if you are a zipcar member in one place, you can use their cars anywhere. Zipcar Flex aims to provide a cheap and convenient way for consumers to use cars in the capital. I have since stopped using the service because, in my view, it is not worth it, is misleading and offers poor customer service. This is crazy as the fines come through months late and at the maximum amount. On top of this, it charges an extra £15 each time as a processing fee. I was simply sent an extract from its contract stating that I was liable for the fine. You can generally reserve cars for 30 minutes to 7 days, but you can extend your reservation if no one else has booked the same car.Zipcar customer services told me that in the help area of its website it states that each borough has different parking regulations and that, even though the app marks an area as blue (meaning you are allowed to park there), this is not actually the case. All you need to do then is walk to the car, scan your card on the reader on its windshield, and the car’s yours until your reservation expires. When you reserve a car, you’ll see its location on a map. If you run low on gas, you can fill the tank up for free with the gas card you'll find in the car. Aside from that and the membership fee, you won't have to pay anything for using the cars. You’ll get 180 miles guaranteed per trip, and after that, you’ll be charged 45 cents per mile. Once you receive your card in the mail, you’re free to make reservations on the Zipcar app or website. You need to have a valid driver’s license and be at least 21 years old or a college student to apply. To get started, you’ll need to apply online and pay the 70-dollar membership fee. Zipcar is a ride share service operating in the U.S., Canada, and some European countries that lets you reserve cars through an app.
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